Killich s.r.o. - fasteners wholesaler, screws, bolts, nuts, washer, threded rods, rivets
Business Terms 

Business Terms

Complaints procedure


Enjoy shopping at wholesale prices when ordering via e-shop!
We offer fasteners, timber fittings, fixing equipment and riveting techniques.
We also sell construction chemicals, Nord Lock washers, nails, blades, abrasives, drills.
For goods not in stock may change the prices!
Goods not in stock usually dispatch within 3-4 working days.
FREE Shipping for goods worth over 1500 € without VAT.
Dispatch within 24 hours when ordering before 12:00.
Price for transportation abroad varies according to the total weight of your order!
Enter the amount according to MU (measuring unit).
The minimum quantity of 1 piece (0.01)!
You can order without registering!
We will be glad when you visit our stone shop in Liberec,
where over 23,000 items in stock and from the range - fasteners, timber fittings,
anchors, riveting technology, building products and other products.
More Information - Request:

Terms and conditions

Issued under § 273 of Act No. 513/1991 Coll. Commercial Code, as amended Killich s.r.o., headquartered Raspenava, Lužecká 350, postcode 464 01, ID: 25493558, registered in the Commercial Register kept by Regional Court in Usti nad Labem, Section C, Insert 20820 (hereinafter also referred to as "Contractor")


They are binding upon confirmation of the commercial department of the supplier. Price proposals are mutually binding only upon confirmation by both parties. Items that are not in stock must be ordered in writing with both sides confirming dates and prices. For goods not in stock, may change the prices!


For items that are permanently in stock and are included in the catalog and there they note, are available on the following dates:
• Personal consumption - immediately or within 24 hours according to size of orders.
• Dispatch of expeditionary contracting partner (up to 50 kg / package up to 3 packages) sent within 24 hours in order before 12:00.
• Delivery of goods specially ordered 5-21 days. In exceptional cases (a disorder in production, natural disaster, strike, etc.), the supplier reserves the right to cancel or extension of delivery date. This can never be regarded as a reason for the recovery of consequential damages customers.
• If not all ordered goods in stock, is dispatch part. The customer is informed of the missing items on the delivery date. The customer confirms acceptance of the delivery of missing items or back orders.
• In case of order, which is a time defined in advance, the customer has the goods ready on schedule delivery. The so-called. reservation.

Expedition (Transport) and packaging

Goods are ready for customers in warehouse prices ramp Liberec. Our prices include packaging boxes (1-2500pcs), card boxes and shrink. Acclamation film. Inside delivery is a delivery note or invoice for the goods. For goods delivered by us does not charge extra packaging, pallets or other packing material (excluding cash on delivery payments). We supply any quantity.

Goods are transported by the customer with all the risks and if theft, loss or damage to the customer is obliged to claim damages to the transport company. When ordering over 1500 € without VAT, than FREE shipping. In other cases, the cost of transportis depending on total weight of package and customer will be informed. Transportation is provided by corporate or business package delivery service.

Payment Terms

Unless otherwise provided by contract, the supplier requires payment advance. For regular customers are payments period fixed by agreement.

Quantity discounts

Supplier offers discounts for large samples individually.


In the case of delivery on invoice (contractors) is the maturity of 14 days from receipt of the goods, unless stated otherwise. Failure to invoice due date, the supplier charges a penalty of 0.5% of the invoiced amount for each day of delay or one-sided case of dispute the claim does not entitle the customer to delay or failure to pay invoices. When mutually agreed by supplier dispute any customer return any overpayment in full, within eight days thereafter.

Cancellation, returns

In case of cancellation or. return customer is charged a cancellation fee of 25% VAT of the total amount. Cancellation fee will be invoiced. Custom parts can not return or cancel the order.

Quality complaint

In the case of an obvious and recognized supplier of defective goods supplied or goods not in accordance with those standards, the claim is processed within 48 hrs (exchange of goods). In case of questionable defects (due inquiry and expression factory) is a term settlement of the complaint within 30 days. Management claims are governed Complaint Rules supplier.

Quantitative claims (included)

Consumer small package (box) are packed in a tolerance of + -3%, industrial packaging vellké + -5% (including tolerance of electronic scales).


Confirmation of the order closing the supplier and the client pursuant to the arbitration and the enforcement of arbitration awards No. 216/1994 Coll. the amended agreement, consisting of the rule that all disputes arising under this Agreement or in connection with it shall be resolved through arbitration before a single arbitrator in accordance with the Rules of Procedure and Fee Rules issued spol. Cadero, Inc., ID: 27750612 (hereinafter referred to as "Cadero") published on the website, excluding the jurisdiction of general courts. The arbitration shall be conducted by one arbitrator provided for under the Rules of Procedure, spol. Cadero, Inc. and the parties hereby expressly delegate Cadero to determine in accordance with the Rules of Procedure and Fee Rules for arbitration, the arbitrator based this arbitration clause. The Parties hereby delegate so designated arbitrator to decide all disputes in accordance with principles of justice, with the arbitration award may be justified. The parties expressly declare that before the conclusion of the arbitration clause and have had to learn the Rules of Procedure and Poplatkovým order and they have done so and the documents to be considered as an integral part of this arbitration clause. Rules and Regulations Fees Regulations shall be deemed a general contracting (commercial) conditions under § 273 of Act No. 513/1991 Coll. Commercial Code, as amended.

Special provisions

The supplier retains ownership of the goods from delivery until the total payment in the amount stated on the invoice and reserves the right to remove in case of failure to pay back the goods and recover the associated costs. Payments of invoices are monitored. We cooperate with the central registry of debtors.

Complaints procedure

1st General Provisions

  • The Complaints Procedure has been drawn up in accordance with the provisions of Act No. 40/1964 Coll. Civil Code, as amended, regulates the manner and conditions of the basic warranty for defective goods and claims of liability.
  • Complaints procedure applies to complaints concerning defective goods, which is under warranty.
  • Claim is an integral part of the contract of sale of goods between seller and buyer.

2nd Basic concepts

  • Claim - the exercise of the right buyer for defects in goods that are made by the buyer against the seller in person, in writing or by e-mail form (download from and includes the identification of the buyer of goods, description of the defect and its manifestations.
  • Warranty card - seller's list exposed, which contains the statutory minimum requirements and sets out specific conditions and extent of warranty for the goods.
  • The buyer - the entity that contracted with the seller to purchase goods.
  • Seller - Killich s.r.o., Americká 215, Liberec.
  • Goods - the purchased material from the assortment Killich s.r.o.
  • Online Store - is an online shop on

3rd The warranty

The warranty covers:

  • defects, which occur after receipt of goods by the buyer during the warranty period.
  • incorrect delivery of goods = the number of different pieces, different species, or any other range.

4th Invalidity of claims

  • If no defect complained during the warranty period.
  • During a telephone purchase.
  • In the event that the claimed number of different pieces, different species, or other range after more than thirty calendar days from receipt of order.
  • For arbitrary changes to the original data in the guarantee made by the buyer, or delivery note.
  • Improper installation, repair, modifications or other unprofessional interventions.
  • In use, operation and handling of goods contrary to the purpose of its use.
  • Violation of protective stickers or seals, unless the manufacturer of goods procured by them.
  • Damage goods action elements.
  • Returns are not complaints - cancellation fee is 25% off + VAT returned orders.
  • The drawing parts of the claim does not apply.

5th Warranty

  • The actual length of the warranty period shall at all times at least the minimum length of the warranty period under the Civil Code or special laws.
  • The warranty period begins with receipt of goods by the buyer.
  • The warranty period does not count the time from the beginning of the reclamation goods until the buyer is required after the warranty repair of the goods seized.
  • If the exchange of goods for the new guarantee period starts again from the receipt of new products.

6th Warranty coverage

Buyer in the event of justified complaints belong warranty coverage under the Civil Code, if necessary. other legislation.

The buyer has the right to:

  • free, proper and timely removal of the defect if it is a removable defect, the right to replace defective goods or defective parts, if not because of the disproportionate nature of the defect, and if such a procedure possible, the right to a reasonable discount on the purchase price or to withdraw from the purchase contract
  • replacement of defective goods or to withdraw from the contract in case of irremovable defect preventing proper use of goods
  • replacement of defective goods or to withdraw from the contract in the case of removable defects occurring in greater numbers and repeatedly to prevent the proper use of goods
  • reasonable discount from the purchase price or withdraw from the contract in the case of other irremovable defects and does not require the exchange of things

7th Acceptance of goods

  • The takeover of the goods means signing the delivery note, delivery notes or shipping company mail.
  • The customer takes from transportation services only or mail items with no visible damage. The case of visible damage to the consignment is required to make a claim with the carrier protocol. If after unpacking the shipment that the contents of the shipment is damaged, notify immediately - within one working day - in writing or by phone dealer.

8th Grounds for complaint

When complaints goods Killich s.r.o. governed by the applicable laws and regulations to protect consumers and when:

  • goods are damaged or malfunctioning
  • goods, there was incomplete
  • is delivered to other goods than were ordered (there was a confusion of shipments, etc.).
  • When ordering more goods with varying delivery, the shipment may be split - this fact can not be claimed.

9th The procedure and place a claim

  • Goods under complaint must be submitted with the form, "Complaint Protocol", which is available on This form may be submitted in person, by post or e-mail to all addresses on the Internet.
  • The place is a claim for Killich s.r.o. Americká 215, Liberec
  • Transport claimed goods paid by the buyer, in case of recognition of legitimacy of the claim may apply for reimbursement of transportation expenses incurred claimed goods. Defective goods sent back at our expense.
  • Unjustified complaints will be under § 625 of the Civil Code adopted.
  • Goods consigned to the claim or return can not be sent cash on delivery.
  • The seller is obliged to handle complaints procedure within 30 days from receipt of goods from the buyer. If the buyer exercises claim goods in person at seller is obliged to goods (and unjustified claims) also personally assume, unless otherwise stated Complaint Protocol, the complaint is terminated on the day the goods (and unjustified claims) in place ready to apply reklamce of transmission to the buyer. If the buyer sends a complaint, he claimed goods will also be sent (and unjustified claims), unless otherwise stated Complaint Protocol, the claim is settled on the day the goods (and unjustified claims) handed over for transport to the buyer's address listed in the complaint .
  • The buyer is obligated to the seller for warranty claim work, especially after the settlement of a claim must accept the goods.
  • The course and outcome of the complaint is written complaint protocol, which is after control passed to the buyer.

10th Conclusion

The Complaints Procedure shall take effect as of 01/06/2011

Killich s.r.o. - Fasteners All rights reserved. Sell fasteners - screws, furniture screws, wrenches, screws into plastic, metal screws, washers, hex nuts, square nuts, nut safety, threaded rods, wood screws, ground screws, carpentry hardware - props, profiles of Al, boards of joints, construction chemicals - adhesives, silicones, sealants, riveting technology - blind rivets, Button head rivets, countersunk head rivets, rivet nuts, diamond discs, abrasive discs, cutting wheels, abrasives, building nails, upholstery nails, Finishing nails , nails, cardboard, nails, twisted, full stainless steel fasteners
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Total excluding VAT: 0.000
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